Category: service support


Moodle development: upgrade and new look

Having delivered a successful rollover and archiving project for 2014/15 courses, we move now to the next stage of Moodle development. On Wednesday July 8th IT Services and the E-Learning Team will upgrade Moodle. Please note how this affects the service

1. Moodle will be unavailable from 16.00 on Wednesday 8th until no later than 17.00 on Thursday 9th July.
2. Moodle Archive will continue as normal throughout the upgrade period.

The upgrade will address a number of performance issues, and provide a robust and stable platform for our diverse range of E-learning activities. This is a minor upgrade in terms of functionality, and there will be no impact on existing activities and resources. We will take the opportunity to declutter the Moodle interface by removing some of the less useful tools and blocks.

The biggest change will be in the look-and-feel of Moodle as we move to support the increasing number of users who access Moodle with tablets and smartphones.& Put simply, Moodle will work on any such device. The E-Learning Team will shortly produce materials and offer workshops on how to make courses more mobile friendly.  Below is a rough-cut screenshot:

Other improvements include:

  • an overhauled front page with targeted support and information for users
  • a new editing toolbar
  • increased support for screen readers

Please refer to the dedicated page on the E-Learning website for further information.

Archiving delivery

Turnitin Administration and the Moodle rollover project

Turnitin assignments have been archived as part of the larger Moodle rollover and archive project.


  • Session 14/15 Turnitin Assignments in Banner courses (but not those delivered through Partnerships) were archived and moved to the Moodle Archive at
  • Turnitin assignments were deleted from 15/16 Moodle course spaces.  This prevents licensing, access, performance, and management issues arising from the re-use of expired Turnitin assignments.

Administrators/course editors should:

  • Create new Turnitin Assignments in Moodle 15/16 course spaces. These are now all available in Moodle at
  • Use the 14/15 Moodle course spaces to create Turnitin Assignments for resubmissions, at  This will consolidate all 14/15 Moodle/Turnitin activities.


  • The  Moodle-based support materials for creating and managing Turnitin assignments can be accessed directly at:
Archiving deliveryservice support

Moodle Rollover & Archiving complete

The scheduled Moodle rollover and archiving is complete.


  • Staff can now access and edit their refreshed 15/16 courses at
  • Students will be enrolled upon their 15/16 courses at when Banner records are updated.
  • Students will then be able to access their 15/16 courses at when staff make them available.
  • Staff and students can now access their 14/15 courses at  This is where any submissions, resubmissions, and resits relating to 14/15 should be carried out.
  • 13/14 courses are now archived offline, and can be restored on (staff) request.

Course owners/editors should:

  • Edit existing content
    • Reset start and finish dates for assignments and quizzes
    • Create new Turnitin assignments (Administration Teams usually perform this task)
    • Add introductory messages to discussion fora
  • Add new content and activities
  • Make courses available to students


    Support materials for editing Moodle courses can be found in Moodle at

      Archiving delivery

      Update: Royal Holloway, University of London, Moodle Rollover & Archiving 2015

      The annual Moodle course rollover is scheduled for the week beginning Monday June 15th.  This affects both Moodle ( and the Moodle Archive ( .  The schedule is as follows:
      1.            Moodle Archive will be unavailable from 4pm on Tuesday June 16th.
      2.            Moodle will be unavailable from 9am on Wednesday June 17th.
      3.            Moodle and the Moodle Archive will be restored no later than 9am on Friday June 19th
      These timings are subject to change, and we will provide you with updates as necessary.
      Please refer to the dedicated E-Learning News Page at for further information about the rollover and archiving processes.
      Thank you for your support and patience during the rollover and archiving period.

      The E-Learning Team